Membership T&Cs

1. Billing & Payment

• All memberships are billed weekly via auto-debit

• Classes, packages, and memberships are paid in advance

• Failed or declined payments may result in the suspension of bookings until resolved
   

 

2. Class cancellation policy

Standard Class Cancellations

• Classes must be cancelled at least 10 hours before the scheduled start time

• Late cancellations (within 10 hours) will incur the full class charge

• No-shows will be charged the full class fee or result in loss of the class credit. 

• Multiple offences may incur a small fee.
   

How to Cancel

• All cancellations must be completed via the MOVE app

• It is the client’s responsibility to ensure the cancellation is successful

• If you need help navigating the app to cancel, please speak with a MOVE staff member or email info@movesportsphysio.com.au and we will get in touch with you to help you feel comfortable and confident with the app.
   

 

3. Class Packs & Casual Classes

Pack Conditions

• The 10-hour cancellation policy applies to all packs and casual classes

• Late cancellations or no-shows will result in the class being deducted from the pack
   

Pack Validity

• 6-Class Pack: valid for 6 months

• 12-Class Pack: valid for 12 months

• Casual Class: valid for 2 months

• Unused sessions expire after the validity period and are non-refundable and non-transferable.

 

Bonus for Memberships Holders

• Membership holders may access discounted re-review / reassessment sessions
  (please ask your clinic for current pricing)
   

 

4. Memberships (Bonebuilder, Clinical Pilates, Move Flex)

Membership Structure

• Memberships are ongoing, with a minimum commitment of 6 weeks

• Classes are allocated per week based on your selected membership

• Priority recurring booking applies while membership remains active

• Please call or email info@movesportsphysio.com.au to set up a recurring booking
   

Weekly Usage

• Classes must be used within the billing week

• We know life happens, unused classes will roll over to the next week so you can complete make up classes

• Memberships are not per class — they are per member, per week
   

Pauses

• Memberships may be paused for up to 10 weeks per calendar year

• Pause requests must be made in advance by notifying a MOVE staff member and emailing info@movesportsphysio.com.au

• Pause time does not accumulate or roll over
   

Cancellations

• Memberships may be cancelled at any time once served the the minimum 6 week term

• Notice must be provided by notifying a MOVE staff member and emailing info@movesportsphysio.com.au
   

Repeated Late Cancellations

Repeated late cancellations or no-shows may result in:

• A late cancellation fee

• Loss of booking recurring booking

• Temporary suspension of bookings

• Membership review or cancellation at MOVE’s discretion
   

 

5. Workshops, Events & Education Sessions

• Cancellations must be made 48 hours prior for a full refund

• Cancellations within 48 hours incur a 50% fee

• No-shows are charged 100% of the event fee

• Workshops and education sessions are non-transferable

 

6. NDIS, Workcover & TAC

If booking via NDIS, workcover, TAC,  sessions must be approved prior to booking numbers and relevant service agreements. Once memberships are set up by a Move employee, all membership terms and conditions remain the same as per mentioned above.​

 

7. Participation Waiver & Assumption of Risk

By attending any MOVE service, you acknowledge that:

• Exercise and rehabilitation involve inherent risk

• You participate voluntarily and at your own risk

• You have disclosed all relevant medical conditions, injuries, pregnancies, or health concerns

• You agree to follow instructions provided by MOVE clinicians
   

MOVE clinicians are qualified physiotherapists and exercise physiologists; however, outcomes cannot be guaranteed.

To the extent permitted by Australian law, MOVE is not responsible for injury, loss, or damage arising from participation, except where required by law.

 

8. Media, Photography & Filming Consent

MOVE may photograph or film sessions for:

• Education

• Marketing

• Social media

• Website and promotional materials
   

By attending MOVE, you consent to the use of images or video in which you may appear.

If you do not wish to be filmed or photographed, please notify a MOVE staff member at any time. Your care and participation will not be affected.

 

9. ACKNOWLEDGEMENT

By booking or attending MOVE services, you confirm that you:

• Have read and understood these Terms & Conditions

• Agree to weekly billing and cancellation policies

• Accept the participation waiver

• Understand your responsibility for managing bookings via the app

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