FAQ COVID-19 MOVING ONLINE

WHAT CAN I EXPECT?


We will spend time getting to know you and your goals.

The initial assessment will be a series of questions, tests, and some manual techniques to understand what is going on and where to next.

This session may also include hands on techniques, some exercises or a rehab program. This can be completed at home or in the gym and a plan for your recovery will also be included to get you moving in the right direction.

What to wear – loose fitting clothes.

If you are experiencing pain when you are running or jumping it is generally recommended you wear the shoes you normally do when you complete the activity.




PHYSIOTHERAPY / MASSAGE / CLINICAL PILATES?


Not sure what you need? Book a session or call and have a chat! The team at MOVE will be happy to point you in the right direction.




WHAT IS CLINICAL PILATES?


Pilates is a method of exercise therapy that develops control and endurance of the whole body, which improves flexibility, and builds strength. At MOVE we use the reformer, tower and other equipment to guide movement, develop core strength, improve balance, coordination and control.

Jess is an internationally trained Clinical Pilates Instructor. She completed her Clinical Pilates education in Vancouver Canada and has practised as a Clinical Pilates instructor within Sporting Clinics in Canada and Australia.

Jess is passionate about helping you to move in all settings of your life and can provide strategies, techniques and specific exercises so you can transition your Pilates exercises into a home program.

At MOVE we offer both individual sessions and small group Pilates. Exercises are always tailored to your needs, your goals and level using a combination of reformer, trapeze and other equipment.




CAN I USE MY PRIVATE HEALTH?


Jess is a registered Australian physiotherapist- all treatments provided at MOVE can be claimed through your private health.

Jess also accepts Work Cover and TAC. Please note: there may be a small gap to pay.




BOOKING & PAYMENT


At MOVE we offer you the option to to book and pay online, an invoice will be sent to your email, allowing you to claim the session with your private health.

You can also call and book over the phone. If we miss your call - please leave a message we will get back to you ASAP.




WHAT IS YOUR CANCELATION POLICY?


At Move we really value time, both yours and ours.

Being efficent with our appointments gives us time to research and stay abreast of all things Physio and Pilates. Our cancelation policy supports and respects the time commitment of our clients and our team.

If you cancel more than 24hrs notice there is no charge to you. However a few days in advance is great, so we have the ability to rebook for other clients waiting to fill your spot.

If you cancel or rebook with less than 24hrs notice there will be a charge of 50% of the scheduled fee.




COVID-19


In light of the recent pandemic, MOVE have decided to be proactive and keep you and our community safe. We have increased our cleaning capabilities, offering limited face to face sessions, with reduced client cross over. All patients are required to wear a mask during the session. We are still offering telehealth and small outdoor group classes, to keep you moving in the right direction. WHAT TO EXPECT TELEHEALTH ? You will need a laptop, phone or ipad with internet connect. We use zoom platform. Just before your session we will send you an email with a link to join the telehealth session. Sessions will be approx 45min and we will provide assessment, diagnosis and a treatment plan post session. You can book and pay online, just like normal. CAN YOU CLAIM ? This is an evolving space, the Australian Physiotherapy Association is liasing with insurance providers to clear up rebates for patients utilsing telehealth services. WHAT CAN WE TREAT ONLINE? Back pain, neck pain, recent acute injury, or trainning for an event? Do you need loading and exercises advice, all of this can be completed online - if you are worried or unsure - please get in touch ! GROUP PILATES Currently postponded until further notice.





 

GET IN TOUCH

Phone: 0412 577 414

Email: movesportsphysio@gmail.com

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Cancellation policy

OPENING HOURS

Saturday - Wednesday Closed.

Thursday: 1pm-7 pm.

Friday: 10am -3pm

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